24 x 7 Support Services

Expert layers of human protection

In addition to the most robust in data centre infrastructure, your UK Grid colocation solution guarantees that your business will receive expert and responsive on-site technical support services around the clock.

Our aim is to provide a cost effective alternative to sending your own resources to site to carry out data centre tasks, saving you both time and money. By utilising UK Grid support services you reduce the strain on you resources whilst also minimising response times.

Our Data Centre is staffed by technical personnel who constantly monitor all aspects of our colocation facilities, equipment and services. Using extensive network, environment and facility surveillance tools, the team proactively optimise the environment protecting your infrastructure, resolving issues before they impact any of your services.

On-Site Emergency Response

Our 24x7 support team is ready and waiting to respond to your emergency in an efficient, timely fashion. We understand the impact of downtime on your business, so you will immediately be assigned a ‘lead’ engineer who will attend to your call with a calm sense of urgency from start to finish.

You can reach us on a single phone number 24x7, or you can log support requests via email through our helpdesk system. Our processes ensure a streamlined and well communicated experience by fully qualified personnel.

Additional Technical Services

We aren’t just here to respond to your emergency. Acting under your instruction, our support technicians are available on-site 24x7 to provide a wide range of complementary services to help you get the most from your colocation services at UK Grid.

Our range of additional services can be scheduled at a time that suits by a qualified member of our team.

Additional Services Include

• Tape rotation
• Off-site media storage
• Server racking
• Status checking
• Cabling
• Fibre installs
• Firewall configuration
• OS support
• Component swapping
• Software updates
• Software install & configuration

If you would like to discuss the support services provided at your UK Grid Manchester colocation facility please contact us to discuss your requirement in more detail.

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